Frequently Asked Questions

Frequently Asked Questions

The following Frequently Asked Questions (FAQ) section is a list of common questions asked regarding eTimesheets software. If you can't find the answer to your question please contact us to ask us what you would like to know.

This is the FAQ for eTimesheets online timesheet software.

General

Technical

Security

Evaluation/Trial

Pricing/Invoicing

Interoperability, Import & Export

General

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Q: How does it work?

Answer:

Employees login to eTimesheets.com via the internet and maintain their individual timesheets in the system. At the end of a work week they sign and submit their timesheets.

Q: Who sets up the information (employees, clients, jobs, tasks, and divisions)?

Answer:

The setup team at eTimesheets will do the initial setup with data you provide us, including importing employees, clients etc. We will go over all the functions/features with you. We will be with you step-by-step until you are comfortable with the system. After you are up and running, you can maintain the employees/codes yourself.

Q: How can I (the manager) access timesheet approvals?

Answer:

Supervisors will have a screen where they can see all the timesheets of the employees they supervise. Depending on the permissions granted to the supervisor, the supervisor will be able to approve and/or edit the employees timesheet.

Q: Can I customize eTimesheets as per my organization’s requirements?

Answer:

eTimesheets can be adapted to your company’s specific application and workflow. Including custom validation rules and custom overtime rules.

Q: Can I enroll an unlimited number of employees into your eTimesheets Program?

Answer:

Yes, eTimesheets was designed to support extremely large companies but will obviously work well with small to medium companies also.

Q: Can I track my employee’s Paid Time Off with eTimesheets?

Answer:

eTimesheets has the ability to display any employee related information including accrual balances. However, eTimesheets does not calculate the balances, they have to be maintained manually.

Q: Can I restrict users to specific areas of information in eTimesheets?

Answer:

Yes, employee's can only see their own data. Supervisors can only see the employees they supervise.

Q: What keeps my employees from clocking each other in and out?

Answer:

eTimesheets will capture and display the IP address of each clock punch. This does not prevent buddy punching, but it may help.

Q: How do my employees clock in and out?

Answer:

If using eTimesheets as a punch clock, it is very easy. When the employees log on, they will see a screen with a Punch In or Punch Out button.

Q: What if my employees forget to clock in?

Answer:

A supervisor can enter the clock-in time.

Q: What if my employees forget to clock out?

Answer:

A supervisor can enter the clock-out time.

Q: When can I run reports and what kind of reports can I run?

Answer:

Reports can be run at any time. eTimesheets has many reports including custom reports that can be customized for each client.

Q: What if my employees don’t work near a computer?

Answer:

A supervisor could enter their time. eTimesheets.com is a web-based employee time management system. Generally speaking users need access to a computer with a web browser and an internet connection. Additionally, eTimesheets.com has been tested and works with Windows Mobile 6 enabled smart phones and Apple’s iPhone which would allow employees to enter their time via one of these devices.

Q: What keeps my employees from clocking in or out from home?

Answer:

eTimesheets will capture and display the IP address of each clock punch. This does not prevent buddy punching, but it may help.

Q: I have employees in multiple locations, how do I keep track of their time? Do I need to buy separate licenses?

Answer:

Multiple locations are no problem. Each employee has a time-zone indicator. You do not need separate licenses.

Q: Is eTimesheets a simple spreadsheet, or is it a complete timesheet software package?

Answer:

eTimesheets is a complete online time management solution.

Q: Can employees trick eTimesheets by changing their computer’s clock?

Answer:

No, eTimesheets uses the time on the server, not on the employee’s computer.

Q: What is eTimesheets?

Answer:

eTimesheets is an easy-to-use, powerful yet flexible online timesheet system.

Q: Who should use eTimesheets?

Answer:

Any company that would like to track their employee’s time for contractual or accounting reasons.

Q: Why would I use a web-based application for timesheets?

Answer:

Using a web-based application is much less time consuming, portable, cost-effective, environment friendly, more productive, and easier to use.

Q: Do we have to invest a lot upfront?

Answer:

No, there is no initial upfront cost in either dollars or manpower like there would be if you were purchasing traditional client side software. Just tell us how many employees you have and how you track their time and we’ll set the system up to map into your business processes.

Q: Will your eTimesheets solution support my organization’s multiple locations?

Answer:

Yes, since it is hosted, it is available from anywhere at the same time.

Q: Can I restrict users to specific areas of employee information in your eTimesheets solution?

Answer:

Yes, employee’s can only see their own data. Supervisors can only see the employees they supervise.

Q: Can I setup access for employee accounts, ensuring that employees can only view their own information?

Answer:

Yes, eTimesheets has a user & role based permission system that allows employees only to see what they are allowed to.

Q: Can your eTimesheets solution do instant overtime calculations?

Answer:

Yes, Overtime is calculated when the timesheet data is ready to exported to payroll.

Q: Is there a feature in your eTimesheets solution for mass approval?

Answer:

Yes, eTimesheets will allow users who have been identified as Supervisors to perform a "mass" approval.

Q: Can your eTimesheets solution accommodate employees having multiple timesheet approvers?

Answer:

Yes. Employees can have more than one supervisor.

Q: Can your eTimesheets solution automate our organization’s timekeeping process?

Answer:

Yes, the whole point of eTimesheets is to eliminate the traditional paper process.

Q: Can I enroll an unlimited number of employees into your eTimesheets Program?

Answer:

Yes, eTimesheets will support small, medium and large companies.

Q: When can I run reports and what kind of reports can I run?

Answer:

Reports can be run at any time. eTimesheets has many reports including custom reports that can be customized for each client.

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Technical

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Q: I want to set eTimesheets.com up on our local server. Is this possible?

Answer:

eTimesheets is typically operated in a hosted mode on our servers. If you are interested in hosting your own version of eTimesheets please contact one of our sales reps.

Q: Do you have an API for developers?

Answer:

No there is no API currently available to end users.

Q: Why are "cookies" important?

Answer:

Cookies are small files that many websites and web-based application create and use to track and remember users of their systems/sites. Cookies are typically created and maintained on the individual users machines. eTimesheets does not use Cookies.

Q: Can I customize your eTimesheets solution as per my organization’s requirements?

Answer:

eTimesheets can be adapted to your company’s specific application and workflow.

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Security

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Q: is eTimesheets.com secure?

Answer:

Yes. eTimesheets.com uses a secure internet connection via https. Additionally, passwords are encrypted in the internal eTimesheets.com database.

Q: How secure is eTimesheets.com and where does my data reside?

Answer:

Our servers are located in a state of the art computer facility specifically built for supporting internet servers. The facility has multiple backup systems with 24-hour on-site monitoring.

Q: How often do you back up the data in your system?

Answer:

The timesheet data stored inside eTimessheets.com is backed up every day.

Q: What is SSL and what does it do for me and my company?

Answer:

SSL is an acronym that stands for Secure Sockets Layer. It is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. eTimesheets uses an SSL connection between our users and our servers.

Q: Do I have the option to require SSL for individual users?

Answer:

Yes.

Q: Does eTimesheets.com support single-sign-on?

Answer:

No, eTimesheets does not support single sign on at this time.

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Evaluation/Trial

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Q: How do I demo/evaluate eTimesheets.com?

Answer:

It’s easy! Just fill out the form located on thefree trial page on our website and one of our staff will contact you within a few hours with login and getting started info.

Q: How long does the trial/demo last?

Answer:

The eTimesheets demo/free trial period is typically 30 days but there is no set limit to how long you may use the system.

Q: Will I be automatically billed at the end of the trial?

Answer:

No, we will contact you and notify you that billing will be starting which typically happens when you are satified with the evaluation. the billing cycle will then start the following month.

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Pricing/Invoicing

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Q: Do I have to pay sales tax on eTimesheets?

Answer:

No, eTimesheets is a service not product.

Q: What is your per-user price?

Answer:

eTimesheets is priced at $3.50 per user per month.

Q: Is there a monthly minimum?

Answer:

There is a $20 minimum charge for any eTimesheets account, however we will be willing to discuss this policy on a case by case basis.

Q: How is my company's invoice calculated?

Answer:

Only active employees are included in the employee count for billing. You can make any employee Inactiveat any time.

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Interoperability, Import & Export

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Q: How does eTimesheets integrate with my payroll or accounting system?

Answer:

eTimesheets has several interfaces with popular payroll and accounting systems. We can also program custom interfaces to your system.

Q: Does eTimesheets.com have the ability to import and export data to QuickBooks?

Answer:

Yes, eTimesheets can import and export data to Quickbooks.

Q: How much data can I export at a time?

Answer:

Unlimited.

Q: Can we import our data into eTimesheets.com, for example, our employees and previous time data?

Answer:

You can import your employee information but not previous time data.

Q: Can eTimesheets.com integrate into my existing billing or accounting system?

Answer:

Yes, we can build the interface to your existing system.

Q: Can eTimesheets.com integrate into my existing payroll system?

Answer:

Yes, we can build the interface to your existing system.

Q: Can eTimesheets reports integrate with Quickbooks?

Answer:

Yes, there is a mechanism in place to interface eTimesheets.com with Quickbooks.

Q: Can the information I enter in eTimesheets be transferred to other applications?

Answer:

Yes, we can build the interface to your existing system.

Q: Can your eTimesheets solution exchange information with other databases?

Answer:

Yes, we can build the interface to your existing system.

Q: Can your eTimesheets solution interface with my HRIS or Payroll System?

Answer:

Yes, we can build the interface to your existing system.

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If you didn't find what you were looking for in the FAQ list please contact us and let us know how we can help.